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Frequently Asked Questions

How much does it cost to join SocialBuy?

Nothing, zero, nada. It's absolutely free to sign up to receive alerts about our killer daily deals and other bargains and discounts.

 

Why do you have minimum customer requirements to get deals?

Setting a minimum for each deal allows our featured merchants to offer such good discounts on their products and services. If only a couple of people opted in for a deal, the seller would lose money. But when lots of people come in, even if they all are getting discounted services, the merchant ultimately makes money. It's how stores like Costco and Sam's Club operate - by selling things in bulk, they make money while you save money. This is what's called "social buying."

 

I want to get in on a deal but it hasn't reached the minimum. How do I get the deal?

Go ahead and click "Buy." When the minimum is reached, the deal will go live and you'll get it. In the meantime, share the deal with your friends via Facebook, Twitter, and e-mail. The more people you refer, the faster the minimum will be reached!

 

I've got the perfect business in mind that you should feature on SocialBuy. Who should I tell?

Click here to suggest a business to be featured on SocialBuy. We appreciate your recommendations.

 

How do I know how much time is left to buy a deal?

The remaining time to get in on a deal is displayed on front page below "Time Left to Buy."

 

How do you determine the minimum number of customers for each deal?

The merchant works with our sales reps to determine how many customers are required in order to have the deal benefit both the merchant and our customers.

 

What happens once there is no more time to buy the deal?

Once time runs out, the deal is over and you can no longer opt in on it. If you tried to opt in on the deal while it was still live but your card was declined, you may be able to still get the deal by contacting support@socialbuy.com.

 

How do I get my voucher?

Deal vouchers will be available to print the day after the deal goes live. Go to "My Account" > "Account Overview" and click on the link under "My Deals" and you will be able to print the voucher.

 

There aren't any deals being offered in my city. When will you start offering deals in my city?

We'll be coming to your town soon! The more people who sign up for SocialBuy from your area, the sooner we'll be able to negotiate SocialBuy deals with the trendiest places in your city. So sign up now and start referring your friends.

 

How safe is my personal information?

We value your personal information and don't share it with anyone. We use Verisign to secure all of your information. For more information, read our Privacy Policy.

 

Is my e-mail address safe with SocialBuy?

Totally! SocialBuy prides itself on keeping its customer's information totally private and secure. We will not release your information to any third-party sites.

 

What if I buy a deal that isn't live yet?

If the deal is not live, your credit card will not be charged right now. Once the deal is activated by getting enough buyers, we will charge your card. If the deal never goes live, your card will never be charged.

 

What is the SocialBuy Membership Rewards program?

For every friend you refer to SocialBuy - as in, every valid e-mail address you send a referral to - you get 1 SocialPoint. So just by sending a "You should totally check out SocialBuy!" e-mail to your friends and family, you get a point. When your friend signs up for a SocialBuy account from the unique link you sent them, you get an additional 5 points (from up to 50 friends per month).

When your friend buys their first SocialBuy deal within 30 days of joining, you get $10 credited to your account. So each friend you invite to join SocialBuy has the potential to net you 6 points and $10 to use toward the next deal you want.

 

How does the refer-a-friend system work?

It's easy! You refer a friend to SocialBuy, and they create an account from the link you send them. If they make their first purchase within 30 days, you'll get $10 credited to your account.

 

How many people can I refer?

You can refer as many people as you want. There are no limits on the points and SocialBucks you can earn.

 

What are SocialBucks?

SocialBucks are like real money, except they only work on SocialBuy. They never expire, and you can use as many as you want toward a deal.

 

What are the rules about referring people for SocialBucks?

If someone joins SocialBuy and makes a purchase within 30 days of clicking your link, we'll credit you within 24 hours of their first purchase and automatically add $10 SocialBucks to your account. Check your balance by clicking Manage Points > My Account.

 

What are other ways to earn SocialPoints?

You also earn SocialPoints by shopping on SocialBuy. For every dollar you spend, you get another point - until you reach the next membership rewards level, at which point we sweeten the pot. See "Membership Rewards" for more details.

 

What can I do with my SocialPoints?

Why should you care about your SocialPoints balance? Because they can be redeemed for SocialBuy cash to put toward the next deal you buy. You can turn in 500 SocialPoints and receive a $10 voucher to our site.

 

If I redeem my SocialPoints, do I still get to keep my account level?

Yes. Even if you redeem your SocialPoints, you will still stay at your current account level (gold/platinum/black).

 

What are the membership levels?

You can also hang on to your points to earn more by entering the next strata of membership rewards. We start you off with a Silver account, where you get 1 SocialPoint per dollar spent on SocialBuy. After you reach 500 points, the multiplier increases:

  • Gold Account - You need 500 points and you get 1.5 points for every dollar spent.
  • Platinum Account - You need 1000 pts and you get 2 points for every dollar spent.
  • Black Account - You need 2500 pts and you get 5 points for every dollar spent, plus super-secret bonuses and awesome perks that we can't even talk about here.
 

Can I give SocialBuy gift cards?

Yes! If you don't know which great deal to give to your friend or family member, let them choose for themselves with a gift card from SocialBuy.

 

What is the minimum amount for a gift card?

The minimum amount you can put on a gift card is $5.

 

Can I give my voucher to someone else to use?

Usually, yes. Most of the vouchers we sell are fully transferable. However, if your voucher is for a special event or concert, it may not be transferable. You can find this information in the "Social Etiquette" deal information section. Please contact us if you have any further questions about transferring your voucher.

 

What happens if a merchant won't honor my voucher?

If a merchant refuses to honor a valid voucher, please contact us immediately. We will resolve the issue by either contacting the merchant or issuing a credit or refund for the amount paid for the voucher.